Privacy Policy

This Privacy Policy explains how Mailrith ("we," "us," or "our") collects, uses, and shares information about you when you use our platform, website, and services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

We collect information you provide directly, including:

• — Account information: your name, email address, and password when you register
• — Billing information: payment card details processed securely by our payment provider
• — Workspace content: subscriber data, email templates, campaigns, and automation workflows you create
• — Communications: messages you send us via email or our contact form

Information Collected Automatically

When you use the Service, we automatically collect:

• — Log data: IP address, browser type, pages visited, and timestamps
• — Usage data: features used, actions taken, and interaction patterns within the Service
• — Email tracking data: opens and clicks for emails sent through the Service, when enabled
• — Device information: operating system, browser version, and screen resolution

2. How We Use Your Information

We use the information we collect to:

• — Provide, operate, and improve the Service
• — Process payments and manage your subscription
• — Send you transactional emails related to your account (e.g., password resets, billing receipts)
• — Respond to your support requests and inquiries
• — Monitor and analyze usage to improve our features and performance
• — Detect, prevent, and address security incidents or abuse
• — Comply with legal obligations

We do not sell your personal information or your subscribers' data to third parties. We do not use your subscriber data for our own marketing purposes.

3. Your Subscribers' Data

When you use Mailrith to manage your subscribers, their personal information (such as names and email addresses) is processed by us on your behalf. You are the data controller for your subscribers' data; we act as a data processor.

You are responsible for ensuring that you have a lawful basis to collect and process your subscribers' personal information, and that you comply with applicable privacy laws (including GDPR, CCPA, and CAN-SPAM) in your email marketing activities.

We process your subscribers' data only as necessary to provide the Service to you and will not use it for any other purpose.

4. How We Share Information

We may share your information with:

• — Service providers: third-party vendors who help us operate the Service (e.g., cloud infrastructure, payment processing, analytics), bound by data processing agreements
• — Legal authorities: when required by law, court order, or to protect our legal rights
• — Business transfers: in connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity

We do not share your personal information with advertisers.

5. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal compliance purposes.

Aggregated and anonymized data may be retained indefinitely for analytics and product improvement purposes.

6. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no system is completely secure. We cannot guarantee the absolute security of your information.

You are responsible for maintaining the security of your account credentials. Please use a strong, unique password and do not share your login details.

7. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the Service. We use only functional and analytical cookies strictly necessary for operating the Service.

You can control cookies through your browser settings, though disabling them may affect certain features of the Service.

8. Your Rights

Depending on where you live, you may have the right to:

• — Access the personal information we hold about you
• — Correct inaccurate or incomplete information
• — Request deletion of your personal information
• — Object to or restrict certain processing of your information
• — Receive a copy of your data in a portable format
• — Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@mailrith.com . We will respond to your request within 30 days.

9. International Transfers

Mailrith is operated using infrastructure that may be located in multiple countries. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. Where required, we apply appropriate safeguards for such transfers.

10. Children's Privacy

The Service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a notice in the Service before the change takes effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: