Subscribers

Subscriber directory

The Subscribers page is the central hub for managing your audience. It shows all contacts in the current workspace with live search, status filtering, and paginated results so large lists stay usable without loading everything at once.

Each row displays the contact's name, email, current status, and key metadata. Click any row to open the subscriber drawer, where you can view and edit the full profile — including custom field values, assigned tags, sequence memberships, and the complete activity history for that contact.

Subscriber status controls whether a contact is eligible to receive emails:

• Active: the subscriber is in good standing and will receive emails sent to segments or tags they belong to.
• Unsubscribed: the subscriber opted out and is excluded from all marketing sends.
• Bounced: delivery to this address has permanently failed. Mailrith automatically sets this status when a hard bounce event is received from the email delivery provider.
• Complained: the subscriber marked an email as spam. Mailrith automatically sets this status when a complaint event arrives via the provider webhook.

Create and edit subscribers

To add a single subscriber, click Add subscriber and fill in the details in the drawer. You can set the initial status, assign tags, enroll the subscriber in a sequence, and populate custom field values — all during creation.

To edit an existing subscriber, open their record from the list and update any field in the drawer. Changes take effect immediately. You can also change a subscriber's status directly from the drawer — for example, reactivating an unsubscribed contact who has confirmed they want to re-opt in.

Subscribers are deduplicated by email address. If you try to create a subscriber with an email that already exists in the workspace, Mailrith updates the existing record rather than creating a duplicate.

Imports, exports, and bulk actions

For adding multiple subscribers at once, use the Import CSV option from the Add subscriber menu. The import wizard lets you:

• Map CSV columns to Mailrith fields including custom fields.
• Set an initial status for all imported contacts.
• Assign one or more tags to every imported subscriber.
• Optionally enroll all imported contacts into a sequence immediately.

To export subscribers, apply the status filter or search query you want, then use the export action. Mailrith exports the current filtered result set — not the entire database — so you always get a targeted snapshot rather than a full dump.

Bulk actions let you operate on many subscribers at once. Use the header checkbox to select all contacts on the current page, or select individual rows, then choose an action:

• Add or remove tags from all selected subscribers in a single operation.
• Enroll in or remove from a sequence.
• Permanently delete selected subscribers.

History and API

Inside a subscriber's record, the Activity tab shows a chronological timeline of everything that has happened to that contact: email opens, link clicks, tag additions and removals, form submissions, status updates, and sequence enrollment events. This timeline is the first place to check when troubleshooting why a contact did not receive an expected email or is in an unexpected state.

The subscriber page also surfaces the API details needed to add or update subscribers programmatically. This is useful when your engineering team needs to connect a sign-up flow, CRM sync, or external tool to Mailrith without building a separate integration lookup. The endpoint and example request are available directly from the subscriber interface, so developers can get the information they need without switching contexts.