# Sign-Up, Verification, and Access > Mailrith separates account access from workspace permissions. This guide explains how to sign up, verify your email address, accept team invites, recover access, and identify blocked or limited access states. - Human page: https://mailrith.com/docs/sign-up-and-access - Markdown page: https://mailrith.com/docs/sign-up-and-access.md - Category: Getting Started - Reading time: 10 min read - Last updated: 2026-06-13 - Related keywords: Sign-Up, Verification, and Access, Sign-Up, Verification, and Access documentation, Getting Started, Getting Started documentation, Mailrith documentation, Mailrith help, How Account Access Works, Email Verification, Sign In, Invites, and Workspace Access, Reset a Forgotten Password, Blocked or Suspended Access, Workspaces, Team Members, Account Settings ## AI Agent Notes - Use this article as step-by-step Mailrith product guidance, not as legal, financial, or deliverability advice unless the article says so. - Preserve exact Mailrith UI labels from the steps when explaining a workflow. - Prefer Mailrith's product term Subscribers when referring to people on an email list. ## What this guide covers Create an account, verify your email address, accept invitations, reset your password, and learn why a page or workspace may be unavailable. ## Sections - How Account Access Works - Email Verification - Sign In, Invites, and Workspace Access - Reset a Forgotten Password - Blocked or Suspended Access ## How Account Access Works Your Mailrith account is the identity you use to sign in. After you sign in, you work in one or more [Workspaces](https://mailrith.com/docs/workspaces.md). Each workspace contains its own subscribers, forms, broadcasts, sequences, automations, and settings. If someone invites you to a workspace, you still sign in with your own account, and Mailrith limits your access to the workspaces and permissions that person assigned to you. Users usually reach Mailrith in one of four ways: - **New account sign-up:** create an account with your email address, verify that email address, then create or join a workspace. - **Existing account sign-in:** enter the email address and password for your existing Mailrith account. - **Team invitation:** accept an invite from a workspace owner or manager, then sign in or create an account using the invited email address. - **Password recovery:** request a reset link when you know the email address for the account but cannot sign in. Your account lets you enter Mailrith. Your workspace permissions decide which pages, records, and settings you can view or change after you sign in. ## Email Verification Mailrith requires email verification before an account can open the dashboard. Verification prevents someone else from creating an account with an email address they do not control, and it helps Mailrith identify the correct account owner. 1. Create your account from the sign-up page. 2. Open the verification email sent to the address you used. 3. Click the verification link in that email. 4. Return to Mailrith and sign in again if you are not automatically signed in. If you try to sign in before you verify your email address, Mailrith blocks the sign-in and shows an option to resend the verification email. Use the resend option for the same account instead of creating a second account. A second account with another email address can make workspace ownership and invitations harder to understand later. ## Sign In, Invites, and Workspace Access When a team member invites you to Mailrith, the invitation is tied to the email address in the invite. Accept the invitation with that same email address. If you sign in with a different account, the invited workspace will not appear because Mailrith cannot safely treat the two accounts as the same person. After you accept an invite, your navigation may look different from the workspace owner's navigation. That difference is expected. Team members only see the feature areas they have permission to view. For example, a teammate with permission to view subscribers but not manage broadcasts can open the Subscribers page, while the Broadcasts page may be hidden or read-only. If a workspace is missing after you sign in, check these items before you ask the workspace owner to re-invite you through [Team Members](https://mailrith.com/docs/team-members.md): - Confirm you signed in with the same email address that received the invite. - Confirm you clicked the latest invite link if multiple invitations were sent. - Open the workspace switcher in the sidebar and look for the shared workspace there. - If the workspace still does not appear, ask the owner to confirm the invitation is active and assigned to the correct workspace. ## Reset a Forgotten Password Use the forgot password page when you cannot remember your password. Enter the email address for your Mailrith account. If an account exists for that email address and can receive password reset email, Mailrith sends a reset link. 1. Open **Forgot password** from the sign-in page. 2. Enter the email address for your Mailrith account. 3. Open the reset email and click the link. 4. Choose a new password. 5. Sign in again with the new password. Password reset links are for one recovery session. If a link has expired or was already used, request a new reset link from the forgot password page. Do not forward reset links to teammates; each person should reset their own account. ## Blocked, Suspended, or Unexpected Access If Mailrith shows a suspended-account message during sign-in, the account is blocked from accessing the product. A suspended account cannot use workspaces, send campaigns, manage subscribers, or create API keys until Mailrith removes the suspension. If you can sign in but cannot complete a task, workspace permissions are usually the cause, not account access. For example, you may be able to view subscribers but not add subscribers from a CSV file, or view team members but not invite new ones. Ask the workspace owner to review your permissions on the [Team Members](https://mailrith.com/docs/team-members.md) page. If a page looks empty, check which workspace is selected. Mailrith keeps workspace content separate, so subscribers, forms, broadcasts, and automations from one workspace do not appear in another workspace. ## Related Guides - [Workspaces](https://mailrith.com/docs/workspaces.md): Workspaces keep separate brands or clients isolated within one Mailrith account. Solo, Pro, Agency, and Agency add-ons define how much workspace room the account owner has. - [Team Members](https://mailrith.com/docs/team-members.md): Team Members gives you detailed control over which workspaces each person can access and what each person can do in those workspaces, without granting broad access to everything. - [Account Settings](https://mailrith.com/docs/account-settings.md): Settings covers your account identity, password security, billing plan, API keys, and Danger Zone actions. These settings apply to every workspace you operate.