Sign-Up, Verification, and Access

How Account Access Works

Your Mailrith account is the identity you use to sign in. After you sign in, you work inside one or more Workspaces. A workspace is where subscribers, forms, broadcasts, sequences, automations, and settings live. If you are invited by someone else, you still use your own account, but your access is limited to the workspaces and permissions that person gave you.

There are four common ways a user reaches Mailrith:

• New account sign-up: create an account with your email address, verify that email address, then create or join a workspace.
• Existing account sign-in: enter the email address and password for your existing Mailrith account.
• Team invitation: accept an invite from a workspace owner or manager, then sign in or create an account using the invited email address.
• Password recovery: request a reset link when you know the email address for the account but cannot sign in.

The important distinction is that your account lets you enter Mailrith, while workspace permissions decide what you can see and change after you are inside.

Email Verification

Mailrith requires email verification before an account can access the dashboard. This protects your account from someone signing up with an address they do not control and helps Mailrith keep account ownership clear.

1. Create your account from the sign-up page.
2. Open the verification email sent to the address you used.
3. Click the verification link in that email.
4. Return to Mailrith and sign in again if you are not automatically signed in.

If you try to sign in before verifying your email, Mailrith blocks the sign-in and offers a way to resend the verification email. Use that resend option instead of creating a second account. Creating a second account with another address can make workspace ownership and invitations harder to understand later.

Sign In, Invites, and Workspace Access

When a team member invites you to Mailrith, the invitation is tied to the email address in the invite. Accept the invitation with that same email address. If you sign in with a different account, the invited workspace will not appear because Mailrith cannot safely assume the accounts belong to the same person.

After you accept an invite, your navigation may look different from the workspace owner's navigation. That is expected. Team members only see the feature areas they have permission to view. For example, a teammate with permission to view subscribers but not manage broadcasts can open the Subscribers page while the Broadcasts page may be hidden or read-only.

If a workspace is missing after you sign in, check these items before asking the workspace owner to re-invite you through Team Members:

• Confirm you signed in with the same email address that received the invite.
• Confirm you clicked the latest invite link if multiple invitations were sent.
• Open the workspace switcher in the sidebar and look for the shared workspace there.
• If the workspace still does not appear, ask the owner to confirm the invitation is active and assigned to the correct workspace.

Reset a Forgotten Password

Use the forgot password page when you cannot remember your password. Enter the email address for your Mailrith account. If the account exists and can receive password reset email, Mailrith sends a reset link.

1. Open Forgot password from the sign-in page.
2. Enter the email address for your Mailrith account.
3. Open the reset email and click the link.
4. Choose a new password.
5. Sign in again with the new password.

Password reset links are meant for one recovery session. If a link has expired or was already used, request a new one from the forgot password page. Do not forward reset links to teammates; each person should reset their own account.

Blocked, Suspended, or Unexpected Access

If Mailrith shows a suspended-account message during sign-in, the account is blocked from accessing the product. A suspended account cannot use workspaces, send campaigns, manage subscribers, or create API keys until the suspension is removed.

If you can sign in but cannot complete a task, the cause is usually workspace permission rather than account access. For example, you may be able to view subscribers but not import a CSV, or view team members but not invite new ones. Ask the workspace owner to review your permissions on the Team Members page.

If a page looks empty, also check the selected workspace. Mailrith keeps data separate by workspace, so subscribers, forms, broadcasts, and automations from one workspace do not appear in another.